All modules / Module 7
Returns, Refunds & Exceptions
Most orders go fine. This module is about the ones that don't -- building a calm, consistent way to handle cancellations, returns, damaged items, and missing packages without guessing.
Here you do it at Everfield's operations desk: cases come in from Sofia and Maya, you inspect the records and Everfield's policy, make the call, and document it so someone else can act.
Reminder: Exception handling is documentation first, decisions second. A beginner E-commerce VA records what actually happened and follows policy -- and escalates the moment a case falls outside it. Everfield's policy is a simulation training pattern; real clients write their own.
Task 1 of 10
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BRIEF