All modules / Module 1
How E-commerce Works
Before you touch a task, you need to see the whole business. This module introduces Everfield Goods, the company you'll support throughout this course, and the basic mechanics of how an online sale happens.
You do it at Everfield's desk on your first morning: records to sort by sales channel, a list of work to sort into what's yours and what isn't, one customer's order to follow from first visit to after delivery, and your first portfolio piece, the Customer Journey Map.
About Everfield Goods: Everfield is a fictional company built for this training. Its people, products, and numbers are simulation details, not universal rules -- real clients you work with later may run things differently. What matters is the pattern of the work.
How the Work Desk works. Every module in this course uses it.
- Read the brief: who is asking, and what they need.
- Open each record. Your choices stay locked until you've opened the evidence they depend on.
- Make the call and submit. If something's off, you're pointed back to the record to re-check, never shown the answer.
- Some tasks end with a work sample for your portfolio. Copy it somewhere safe: this site doesn't store it.
Updated module: Module 1 has been rebuilt. Checkmarks from the earlier lessons don't carry over; complete the three tasks for Module 1 to count.
Task 1 of 3
--
--
BRIEF